Artistic rendering โ Event may differ
Santa's Enchanted Grotto
Step into a world of festive magic at Santa's Enchanted Grotto in Chester City Centre. This immersive, movie-inspired journey, guided by cheerful elves, culminates in a personal visit with Santa Claus. Each child receives a special gift, making it a memorable experience for the whole family. Special quieter sessions are available for those with SEN.
What to Expect
Movie-inspired enchanted grotto with Santa visits.
Know Before You Go
- Tickets: $$ โ Get tickets
- Parking: A pram park is on the ground floor at the main entrance on St. Michael's Row. Nearest public toilets are at The Groves, The New Chester Market, and Little Roodee Car Park.
- Accessibility: The main event is on the first floor via a staircase with no lift. An accessible entrance is available for those who require it (e.g., wheelchair users, mobility scooters) and must be pre-booked by emailing info@aardvarker.com. A pram park is available on the ground floor.
- Pets: Service animals only
Other Christmas Events Near Chester
Local Insight & Ratings
Family Friendly
Best For
Families with young children
Vibe
Magical, festive, enchanting
Energy Level
Low
Budget
$$
Photo Friendly
Weather Sensitivity
None
Special Events & Promotions
- SEN sessions available
- School bookings receive 10% discount
- Charity partner: Platform for Life
Location
Event Details
Duration
Approximately 30 minutes per experience
Ages
All ages
Neighborhood
City Centre
Timed Entry
Yes
Organizer
Chester BID
Food & Drink
Not specified, but the event is within a shopping centre which likely has options.
Quick Actions
Tips & Advice
- Pre-booking online is highly recommended to secure your preferred date and time, especially for popular slots.
- If you require the accessible entrance, remember to email info@aardvarker.com in advance to arrange your visit.
- Consider booking a SEN session if your child benefits from a calmer, less crowded environment with lower noise levels.
- While children under 12 months can attend without a ticket, they will not receive a gift from Santa unless a ticket is purchased.
- School groups can receive a 10% discount; contact their Head Office to arrange bookings.
Frequently Asked Questions
What is the refund policy?
Tickets are non-refundable, but you may change your visit date prior to the booked day, subject to availability. If the event is cancelled, a refund excluding the booking fee will be provided.
Can I change my booking date or time?
Yes, changes can be made subject to availability. You can edit your booking by clicking the 'Edit Booking' link.
What if I haven't received my email confirmation?
Please check your junk or spam email folder. If you still cannot find it, contact them directly.
Are carers admitted free?
Yes, visitors with disabilities may admit one accompanying carer free of charge with proof of documentation when a full-price adult or child ticket is purchased. The carer's full name and ID type must be stated in the booking notes.
Is the event wheelchair accessible?
The main event is on the first floor via a staircase and there is no lift. However, a pre-bookable accessible entrance is available for wheelchair users and mobility scooter users; please email info@aardvarker.com to arrange this.
Always check the official website for the most current information.
We've done our best to keep details up-to-date, but event schedules, prices, and policies can change. For the latest updates, please visit the official website or contact the organizers directly.