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The North Pole Experience at Otterspool Adventure
Step into a world of Christmas magic at The North Pole Experience, located at Otterspool Adventure in Liverpool. This enchanting family event offers a journey filled with festive activities, from a magical train ride to meeting Santa himself. Children can help elves in the workshop, decorate gingerbread with Mrs. Claus, and pick out a toy from Santa's shop. Enjoy unlimited ice skating and explore charming festive shops and eateries.
What to Expect
Magical family Christmas experience with Santa and ice skating.
Know Before You Go
- Tickets: $$ – Get tickets
- Parking: Free on-street parking is available along Otterspool Drive. A free car park is located at the top of Mersey Road, approximately a 5-minute walk from the entrance.
- Accessibility: Ground level disabled toilet facilities are available. Contact them directly for specific accessibility needs.
- Pets: No pets allowed
Other Christmas Events Near Liverpool
Local Insight & Ratings
Family Friendly
Best For
Families with young children
Vibe
Magical, festive, enchanting
Energy Level
Moderate
Budget
$$
Photo Friendly
Weather Sensitivity
Moderate (some outdoor activities)
Special Events & Promotions
- Members receive a 20% discount on Christmas Experience bookings.
- Child tickets include a teddy bear, gingerbread, and a toy.
- Keepsake photos with Santa can be purchased separately.
Location
Event Details
Duration
Up to three hours of magical activities plus unlimited play on the ice rink.
Ages
All ages
Neighborhood
Otterspool
Timed Entry
Yes
Organizer
Otterspool Adventure Centre Limited
Food & Drink
On-site café serving hot and cold food, snacks, beverages, and ice cream. Festive treats like marshmallows are also available.
Quick Actions
Tips & Advice
- Arrive on time for your booked session, as latecomers may miss activities and cannot be accommodated.
- Consider the limited space for prams in activity rooms; if bringing a very young child (under 12 months), purchase a child's ticket if you wish them to receive a teddy bear and gingerbread.
- Members receive a 20% discount on their Christmas Experience booking, but this offer is only valid for those included in the membership.
- While free parking is available on Otterspool Drive, it can get busy; allow extra travel time or consider the nearby free car park at the top of Mersey Road.
- Dress in weather-appropriate clothing, as some activities are outdoors. If planning to use Sandy Splash (seasonal), bring swimwear and a towel.
Frequently Asked Questions
What is included in my ticket?
Your ticket includes the Snowtrail Express, North Pole Town Square, Elf Workshop (with a potential teddy bear reward), Mrs. Claus' Kitchen (with gingerbread), Father Christmas' Grotto, Toy Shop (with a toy to take home), and unlimited ice rink play. Festive shops and restaurants are also available to explore.
What time should I arrive?
You must arrive on time for your Christmas Experience booking. Latecomers cannot be accommodated and will miss activities.
Can I change or cancel my booking?
Bookings are non-refundable. You may be able to change your time session or date online via your Universe account, subject to availability and if changing to the same tier ticket.
Are prams allowed?
There is limited space for prams in some activity rooms. If you have a child under 12 months and wish for them to receive a teddy bear or gingerbread, a child's ticket must be purchased.
What food options are available?
The on-site café offers a full breakfast and lunch menu, hot and cold food, snacks, beverages, and seasonal options. An ice cream parlour and festive treats like marshmallows are also available.
Always check the official website for the most current information.
We've done our best to keep details up-to-date, but event schedules, prices, and policies can change. For the latest updates, please visit the official website or contact the organizers directly.